We keep it simple:
The process is designed to get the product to you within seconds, but sometimes things get stuck in the interwebs. Please give it a few minutes and make sure to check your spam/junk folders. If you don't see it within 10 minutes please contact support@tdfpeople.com.
If you are dissatisfied with your purchase for any reason we will be happy to provide a refund within 30 days from your purchase.